ConsoleWorks plays an important role in the ongoing support, operation, maintenance, and management of the foundation of the IT infrastructure. By automating and optimizing specific sub-processes that commonly exist in all organizations, ConsoleWorks creates added value for the IT Service Management (ITSM) practice.
These sub-processes directly impact reliability, availability, security, compliance, and the cost of operations – and they either directly relate to ITSM best practices or indirectly contribute to the stated goals of these practices. ConsoleWorks automates and optimizes ITSM best practices into a far leaner and more comprehensive process in areas where there are disparate tools (or no tools) and manual processes. The result is a considerable improvement in key performance measures such as elapsed time, touch time, cost, and Mean Time to Repair (MTTR).
ConsoleWorks offers these value-added ITSM practices through an integrated software environment that includes a knowledge base used for event detection, prioritization, and diagnosis to form a robust end-to-end closed loop remediation practice. With ConsoleWorks, the “tools of the trade” that normally exist as many independent tools are consolidated into a seamlessly integrated software application.
For more information on ConsoleWorks and IT Service Management, read the Whitepaper: ConsoleWorks for IT Service Management
If you remember my Simplicity blog, you’ll recall that we should always seek to simplify the work we do. IT Foundation Management enables companies with complex systems to simplify the actions required to monitor and manage these systems.
In this case study (Case Study: Managing Business Service SLAs with IT Foundation Management), a large banking customer was able to simplify the management of their highly complex landscape of EFT systems, applications, and interfaces.
The IT Foundation Management solution provided them with real-time monitoring and alerting of the EFT systems, giving them oversight for identifying and responding to issues in a timely manner, as well as the ability to prevent certain issues from developing into critical problems, essentially resolving issues before they occurred!
This case study is also a shining example of the flexibility of the IT Foundation Management solution. Application events and messages can be modified to be as specific and descriptive as necessary. This particular banking customer used the capabilities of Intelligent Event Modules (IEMs) to create their own events specific to their needs.