By Terry Schurter

While businesses in all industries occasionally experience some growing pains due to the increasing reliance on technology, financial institutions may be one of the most deeply affected. Banks and credit unions must simultaneously provide a high level of security while also meeting customer expectations in regard to accessing accounts, performing transactions, and implementing these transactions in a timely manner.

But as the systems implemented to support these requirements grow larger and more complex, they become increasingly difficult to manage and maintain. In this case study (Case Study: IT Foundation Management as a Strategic Business Enabler in Finance), a California credit union was able to meet these challenges by implementing IT Foundation Management.

One of the challenges that this TDi customer faced was the complexity inherent in verifying and making changes to the system-wide level of authorization for specific employees, members, and vendors. With IT Foundation Management, they were able to consolidate their system access and streamline this verification process. They can now make security clearance changes from a single console which affect their entire infrastructure, ensuring that nothing is overlooked.

Implementing IT Foundation Management has also given them real-time visibility over all of their system components, allowing them to anticipate problems so they can be addressed immediately. IT Foundation Management also keeps this customer prepared for any internal audits, by documenting all of the changes that occur in the system.