ITFM in Action

IT Operations

Remediation Best Practices Scenario

This recorded product demonstration highlights the new capabilities in ConsoleWorks 4.5 which allow users to build a knowledge base of best practices whenever event remediation is performed. Once the remediation action taken is set as a best practice, it will be presented by ConsoleWorks each time the event reoccurs.

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An Incident Management Scenario

This recorded product demonstration highlights the ability of ConsoleWorks to dramatically improve the speed and success of Incident Remediation including: isolation, analysis, persistent connection, and fixing the root cause of the problem. It also demonstrates how the exact changes made to resolve the issue can be posted back to the Help Desk or Incident Management system.

Privileged Interface Simplification Scenario

This recorded product demonstration highlights the ability of ConsoleWorks to automate the manual process of connecting to privileged interfaces in the IT infrastructure – thereby speeding up work, reducing training cost, and increasing agility (easy for admins and engineers to work in unfamiliar areas).

Patching Automation Scenario

This recorded product demonstration highlights the ability of Multi-connect to simplify and automate patching on groups of like IT assets while maintaining clear visibility over results and creating a complete audit trail.

Compliance

A NERC-CIP Compliance Scenario

This recorded product demonstration highlights the ability of the ConsoleWorks NERC-CIP Intelligent Event Module (IEM) to automatically detect NERC-CIP events, force comments (based on Severity) to facilitate the Event-Management Cycle in NERC-CIP, and automatically generate NERC-CIP reports.

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An Advanced Threat Management Scenario

This recorded product demonstration highlights the ability of ConsoleWorks to manage advanced threats by generating an alert on file or directory permission changes, generating a warning on unsecure file transfers, and terminating a live session automatically on a critical security event.

Security

A Persistent Security Management Scenario

This recorded product demonstration highlights the ability of ConsoleWorks to achieve persistent security over Privileged Interfaces by retaining its connection in all states, locking out unauthorized access, and automatically documenting all Privileged User activity.