Many utility companies face the challenge of meeting critical security and compliance requirements within a large and complex IT/OT infrastructure. Proactive monitoring of hardware and software is highly important in maintaining an uninterrupted flow of power to customers. The real-time monitoring and alerting capabilities of IT/OT devices can be an effective tool in managing these complex systems. One particular, large US utility initiated a complete systems overhaul, and selected ConsoleWorks to centrally manage, monitor, and secure their large infrastructure.
The utility was able to effectively monitor and manage their entire infrastructure, and additionally program alert warnings to page designated support teams when an event required immediate attention. This proactive monitoring allowed personnel to address events in the system before they developed into crises.
The result was dramatic improvements in efficiency by centralizing event reporting and logging, which subsequently contributed to improved NERC regulatory compliance. This goes to show that many companies use ConsoleWorks to target a specific issue, but there are additional capabilities and advantages which can also be extremely valuable.
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