Simplifying Event Remediation with Intelligent Event Modules (IEMs)
Intelligent Event Modules (IEMs) are vendor event reference libraries that contain the proper priority designation as designed by the vendor or manufacturer and descriptive event definitions for detected events. IEMs transform cryptic event codes into human-understandable error definitions, simplifying the diagnosis activity and cutting down mean-time-to-repair (MTTR).
Events captured by ConsoleWorks that are in the vendor IEM “library” are automatically matched, assigned the appropriate priority, and presented with their human-readable definition. This enables administrators, engineers, and technicians to use their time for value-add issue or problem resolution rather than priority assessment or event code researching.
In other words, ConsoleWorks uses IEMs to dramatically simplify and optimize IT operations by eliminating time-consuming event prioritization and research activities, freeing up resources for value-add activities, and completing event remediation in the most efficient manner possible.
Read more about The ConsoleWorks® Difference – Intelligent Event Modules (IEMs)