Simplifying Event Remediation with Intelligent Event Modules (IEMs)

November 14, 2012Comments Off on Simplifying Event Remediation with Intelligent Event Modules (IEMs)

By Pam Johnson

Intelligent Event Modules (IEMs) are vendor event reference libraries that contain the proper priority designation as designed by the vendor or manufacturer and descriptive event definitions for detected events. IEMs transform cryptic event codes into human-understandable error definitions, simplifying the diagnosis activity and cutting down mean-time-to-repair (MTTR).

Events captured by ConsoleWorks that are in the vendor IEM “library” are automatically matched, assigned the appropriate priority, and presented with their human-readable definition. This enables administrators, engineers, and technicians to use their time for value-add issue or problem resolution rather than priority assessment or event code researching.

In other words, ConsoleWorks uses IEMs to dramatically simplify and optimize IT operations by eliminating time-consuming event prioritization and research activities, freeing up resources for value-add activities, and completing event remediation in the most efficient manner possible.

Read more about The ConsoleWorks® Difference – Intelligent Event Modules (IEMs)

About author:

Pam Johnson is the Director of Solutions Marketing for TDi Technologies in Plano, TX. Her role at TDi Technologies allows her to work with customers to learn about and help solve business problems. She received her B.S. In Engineering Technology from Cameron University and has pursued graduate courses towards an M.B.A. at the University of Texas at Dallas. Since graduation, she has held various positions in engineering, product marketing and even direct sales.

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