The power of one solution
Provides consistent service levels, simplifies processes and automates repetitive tasks, simplifying the daily work of IT Operations. We understand that responsiveness and reliability are paramount, that is why our solution is constantly monitoring through a secure, persistent connection. ConsoleWorks helps meet business objectives and provides technology efficiencies that minimize the cost of operations.
It takes a lot more than generating an Incident Ticket to solve a problem.
Incident Tickets are produced and then handed-off, but nothing is fixed until each incident is actually resolved. ConsoleWorks directly assists with issue Isolation, Analysis, and Repair. The net result, incidents are remediated faster the first time.
ConsoleWorks simplifies IT Operations with one system, one method and one practice.
By simplifying the daily work of IT Operations, ConsoleWorks reduces costs, lessens the risk of human error, and it increases the agility of the IT organization. Work becomes simplified and more productive. Business needs are met with efficiency. ConsoleWorks automates repetitive tasks and retains the domain knowledge needed to keep the IT Foundation healthy and fully operational.
Management and compliance requirements demand transparency.
Documenting critical changes meant manual entry by people ‘after the fact.’ ConsoleWorks, makes documentation immediate and automatic down to the keystroke and across the enterprise. ConsoleWorks empowers oversight of all changes, the instant they happen or on demand.
Maintenance occurs regularly yet mistakes can take critical IT assets offline.
Patching, configuration changes, and systems maintenance are commonly performed by teams working in isolation and leading to inconsistencies and mistakes. ConsoleWorks brings operations maintenance into a single, manageable practice heavily optimized and easily automated to eliminate human errors and increase consistency. The result is decreased cost, better service, improved agility, and dramatically improved management practices.
What they’re saying
TDi Technologies has a proven set of solutions that address the issues we currently face and will face in the future. They are constantly anticipating our IT challenges and developing solutions in advance. The most powerful benefits of the ConsoleWorks include the unlimited potential to solve problems, access and manage all consoles on the network and meet compliance.