Closed Loop Remediation – The ability to monitor, log, remediate, and secure physical and virtual infrastructure in all machine states; power on, single user, maintenance, production, and failure.
ConsoleWorks allows privileged users to perform their daily work while it works behind the scenes to monitor and respond to Events and changes to devices and applications.
Event detection is accomplished by using the pre-defined event patterns from each application or infrastructure vendor and mapping, in real-time, the information received to the vendor messages. With ConsoleWorks Intelligent Event Modules (IEMs), messages are matched using a number of techniques, including case sensitivity, wildcards, and regular expressions. The activity leading up to the event pattern match, and everything after it, is logged down to the keystroke.
When an Event is detected, it is checked for level of severity and to see whether an Event with the same name is already active or if an activity is currently outstanding. The Event can be configured to trigger one or more Actions that can notify personnel, integrate with applications such as trouble ticket systems or help desk solutions, or take customized actions that meet a client’s specific needs.
When a problem is detected, ConsoleWorks provides the user with a consistent way to interface with the IT infrastructure to solve the problem while capturing the process, commands, and method used to remediate the Event.