Intelligent Event Modules (IEMs) are vendor event reference libraries that contain the proper priority designation as designed by the vendor or manufacturer and descriptive event definitions for detected events. IEMs dramatically improve the ability to streamline and optimize IT operations by eliminating time-consuming event prioritization and research activities.
Furthermore, IEM technology can be utilized as a domain knowledge repository. Users can define custom events so that when these events (or event combinations) occur again, they will already be properly prioritized and described. The end user can also update IEMs with recommended remediation actions by event – even to the inclusion of the exact sequence used to correct the problem previously – to build a knowledge base of best practices.
This enables less knowledgeable or less experienced administrators to quickly remediate an error or incident when it occurs by simply following the steps used to address the issue previously. IEMs provide a way to capture critical domain knowledge to continuously enable process improvement.